Terms of service
1. Overview
Welcome to chuakoo.shop.
These Terms of Service govern access to and use of chuakoo.shop and purchases made through our online store.
Throughout these Terms, "we", "us" and "our" refer to the operator of chuakoo.shop.
By using our website or placing an order, you agree to these Terms to the extent permitted by applicable law.
Nothing in these Terms excludes or restricts statutory consumer rights that cannot legally be excluded or restricted.
Customer-service enquiries may be sent to:
2. Eligibility
By placing an order, you confirm that you have legal capacity to enter into the relevant contract or are otherwise legally authorised to make the purchase.
You must provide accurate information when submitting an order.
3. Ecommerce Platform
chuakoo.shop may use Shopify and compatible third-party services to provide ecommerce functionality.
Shopify technology may support website hosting, checkout, payments, order management and other ecommerce functions.
4. Products
We aim to describe products as accurately as reasonably possible.
Product photographs and colours may vary slightly due to photography, lighting, device displays, manufacturing tolerances and other reasonable factors.
Material differences that cause goods not to conform to their contractual description remain subject to applicable consumer rights.
5. Product Availability
Products displayed on chuakoo.shop are subject to availability.
We may introduce, discontinue or change products where reasonably necessary.
If we cannot fulfil an accepted order, we will take appropriate steps, including providing a refund where legally required.
6. Prices
Prices are displayed through our website and checkout.
Customers will be shown the applicable price before submitting an order.
We reserve the right to change prices for future orders.
Price changes do not retrospectively alter the agreed price of an existing binding purchase except where applicable law permits correction of an obvious error.
7. Pricing Errors
Although we take reasonable care, a product may occasionally be displayed with an obvious pricing or technical error.
Where permitted by law, we may contact the customer to correct the issue before fulfilment or cancel an affected transaction and refund any amount paid.
This provision will not be used to deprive consumers of rights arising under applicable law.
8. Orders
Placing products in a shopping cart does not guarantee availability.
Customers should review their order carefully before submitting payment.
After an order is placed, an electronic acknowledgement or confirmation will normally be sent.
The point at which a legally binding contract is formed will be determined by the checkout information, order confirmation and applicable law.
9. Right to Refuse or Cancel Orders
We may refuse or cancel an order where reasonably necessary and legally permitted, including where:
- A product is unavailable;
- Payment cannot be authorised;
- Fraud or unauthorised activity is reasonably suspected;
- An obvious pricing or listing error occurs;
- Shipping to the destination is unavailable;
- Applicable law prevents the transaction; or
- Material information supplied with the order is inaccurate.
If we cancel a paid order, amounts due back to the customer will be refunded as required by law.
10. Payments
Available payment methods are shown during checkout.
Customers represent that they are authorised to use any payment method submitted.
Payment processing may be handled by third-party providers, and additional terms of those providers may apply to their payment services.
11. Shipping
chuakoo.shop offers free standard shipping on all orders.
Our estimated standard delivery timeframe is 15–20 calendar days, unless otherwise clearly stated before purchase.
Further details are contained in our Shipping Policy.
12. Delivery Addresses
Customers are responsible for providing complete and accurate delivery information.
If an address error is discovered, customers should contact info@chuakoo.shop as soon as possible.
We cannot guarantee that an address can be amended after fulfilment has begun.
Nothing in this clause removes any responsibility imposed on us by applicable law.
13. Delivery Delays
Delivery may occasionally be affected by events outside our reasonable control.
If a material delay occurs, we will handle the situation in accordance with applicable consumer law and any agreed delivery arrangements.
14. Cancellation Rights
Consumers purchasing qualifying goods online may have a statutory right to cancel without giving a reason.
Applicable procedures and exceptions are explained in our Return and Refund Policy.
Nothing in these Terms reduces statutory cancellation rights.
15. Returns and Refunds
Returns and refunds are governed by our Return and Refund Policy and applicable law.
Where goods are faulty, not as described, not of satisfactory quality, not fit for purpose or otherwise non-conforming, statutory remedies remain available.
16. Faulty Goods
Nothing in these Terms affects rights available under the Consumer Rights Act 2015 or other applicable legislation.
Where the law provides a right to a refund, repair, replacement, price reduction or rejection, these Terms will not override that right.
17. Intellectual Property
Website content, including text, graphics, design, logos, presentation and other proprietary materials, may be protected by copyright, trademark and other intellectual-property laws.
You may access our website for personal and lawful shopping purposes.
Unless legally permitted or authorised by the relevant rights owner, you may not reproduce, republish, distribute or commercially exploit protected website content.
18. Acceptable Use
You must not misuse chuakoo.shop.
Prohibited conduct includes:
- Attempting unauthorised access to systems or accounts;
- Introducing malicious software;
- Interfering with website security;
- Using automated methods to damage or overload our services;
- Engaging in fraud;
- Impersonating another person;
- Violating another person's legal rights; or
- Using the website for unlawful purposes.
19. User Submissions
If the website permits reviews, comments or other user-submitted content, users must ensure that their submissions are lawful and do not infringe third-party rights.
We may moderate or remove content where reasonably necessary for legal, security or operational reasons.
20. Third-Party Services
Certain features may rely on third-party services.
We are not responsible for independent third-party services beyond responsibilities imposed on us by law.
Use of an external service may also be subject to the third party's terms and privacy practices.
21. Third-Party Links
Links to external websites may be provided for convenience.
A link does not necessarily constitute endorsement.
We do not control independent third-party websites and are not responsible for their content or practices except where applicable law provides otherwise.
22. Website Availability
We aim to keep chuakoo.shop reasonably accessible, but uninterrupted availability cannot be guaranteed.
We may temporarily suspend website functionality for maintenance, security, technical or operational reasons.
23. Information on the Website
We make reasonable efforts to maintain accurate website information.
Minor typographical, technical or formatting errors may occasionally occur.
Nothing in this clause limits rights relating to misleading statements, contractual descriptions or other matters protected by applicable law.
24. Promotions
Promotional offers may be subject to additional terms communicated with the promotion.
Promotions may have expiry dates, eligibility requirements or product exclusions.
Nothing in promotional terms removes mandatory consumer rights.
25. Discount Codes
Unless otherwise stated, discount codes:
- Have no cash value;
- May be subject to expiration;
- May apply only to eligible products;
- May not be combinable with other discounts; and
- May be limited to one use per customer or order.
Specific promotional terms take precedence where clearly disclosed.
26. Fraud Prevention
We may use reasonable fraud-prevention measures to protect customers, payment providers and our business.
An order may be delayed, reviewed or cancelled where there is a legitimate security concern.
Any processing of personal information for these purposes is subject to our Privacy Policy and applicable law.
27. Limitation of Liability
Nothing in these Terms excludes or limits liability where exclusion or limitation would be unlawful.
In particular, nothing excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
For consumers, we remain responsible for losses that are a foreseeable consequence of our breach of contract or failure to use reasonable care and skill where applicable.
We are not responsible for losses that were not reasonably foreseeable or that arise solely from circumstances for which the law does not make us responsible.
28. Consumer Rights
These Terms operate alongside mandatory consumer-protection laws.
If any part of these Terms conflicts with a statutory consumer right that cannot be excluded, the statutory right prevails.
29. Privacy
Our collection and use of personal information are described in our Privacy Policy.
By using the website, users should review that policy to understand how personal information may be handled.
30. Changes to These Terms
We may update these Terms to reflect changes in law, business practices, website functionality or operational requirements.
Updated Terms will be published on chuakoo.shop with a revised date.
Changes will not retrospectively deprive customers of rights already arising from an existing transaction.
31. Severability
If any provision of these Terms is found invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent legally possible.
32. No Waiver
A failure or delay in enforcing a contractual right does not automatically constitute a permanent waiver of that right.
33. Entire Agreement
These Terms, together with applicable order information and store policies, form part of the agreement governing purchases through chuakoo.shop.
Nothing in this provision excludes liability for fraud or prevents reliance on mandatory statutory rights.
34. Governing Law and Jurisdiction
These Terms are generally governed by the laws applicable to our contractual relationship and, subject to mandatory consumer protections, the laws of England and Wales.
If you are a consumer resident elsewhere in the United Kingdom, you retain the benefit of mandatory protections available to you under applicable law and any right you have to bring proceedings in a court available to you under mandatory jurisdiction rules.
35. Contact
Questions concerning these Terms may be sent to:
chuakoo.shop
Email: info@chuakoo.shop
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