Shipping policy
This Shipping Policy explains how orders placed through chuakoo.shop are processed, shipped and delivered.
We aim to provide clear information about shipping before customers complete their purchases.
For shipping or delivery questions, contact:
Free Standard Shipping
chuakoo.shop provides:
FREE STANDARD SHIPPING ON ALL ORDERS
There is no separate standard shipping charge for qualifying orders placed through our website.
If any optional paid delivery service is offered in the future, its price and applicable terms will be displayed before checkout is completed.
Estimated Delivery Time
Our standard estimated delivery timeframe is:
15–20 calendar days
Unless a different timeframe is clearly disclosed before purchase, customers should normally expect delivery within approximately 15–20 calendar days after the order has been successfully confirmed.
This estimate is intended to include the ordinary order processing and transportation period.
Order Processing
After an order is placed, it may undergo processing steps including:
- Payment verification;
- Fraud screening;
- Address verification;
- Inventory allocation;
- Product preparation;
- Packaging;
- Fulfilment; and
- Handover to the relevant shipping carrier.
An order confirmation does not necessarily mean the parcel has already been transferred to a carrier.
Order Confirmation
Customers should receive an electronic confirmation after successfully submitting an order.
Please review the order confirmation carefully.
If there is an error in the delivery address, product or other order information, contact:
as soon as reasonably possible.
We cannot guarantee that changes can be made after fulfilment or dispatch has begun.
Dispatch Confirmation and Tracking
Where tracking is available, customers may receive shipping or tracking information after dispatch.
Tracking information may take some time to become active after the carrier receives electronic shipment data.
A temporary absence of tracking updates does not necessarily mean that a parcel is lost.
Delivery Estimates Are Estimates
Although we aim to deliver orders within the stated 15–20 calendar day timeframe, circumstances beyond reasonable control may occasionally affect delivery.
Potential causes can include:
- Carrier disruption;
- Severe weather;
- Public holidays;
- Customs procedures;
- Border delays;
- Transportation interruptions;
- Local delivery disruption;
- Incorrect or incomplete addresses;
- Security checks;
- Unusually high order volumes; or
- Other events outside reasonable control.
Where applicable law gives a customer a remedy because delivery has not occurred within an agreed or legally applicable period, nothing in this Shipping Policy restricts that remedy.
Delivery Within the United Kingdom
Orders for UK customers will be shipped using available standard delivery services appropriate to the destination and fulfilment route.
The carrier used may vary depending on product availability, parcel dimensions, destination, fulfilment arrangements and operational requirements.
Third-Party Fulfilment
We may use third-party warehouses, suppliers, logistics providers or fulfilment partners to process and dispatch products.
As a result, a parcel may be dispatched from a location different from the customer's location or from the location of another product in the same order.
Using a third-party fulfilment provider does not reduce any consumer rights or obligations that apply to chuakoo.shop.
Multiple Parcels
An order containing multiple products may sometimes be shipped in more than one parcel.
When this occurs:
- Parcels may have different tracking references;
- Parcels may be delivered on different days; and
- One parcel arriving before another does not necessarily mean an item is missing.
If all expected parcels have not arrived after the applicable delivery period, contact info@chuakoo.shop.
Shipping Origin
Products may be fulfilled from different warehouses or fulfilment locations depending on inventory and logistics arrangements.
Where a shipment crosses an international border, delivery may be subject to customs processing or other border formalities.
Where applicable law requires disclosure of import duties, taxes or customs charges to customers, relevant information should be provided as part of the applicable transaction.
Customs and Import Processing
International fulfilment routes may occasionally involve customs authorities.
Customs processing times are outside the direct control of chuakoo.shop.
We will not use customs processing as a basis for excluding any responsibility that applicable consumer law places on us.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate delivery address during checkout.
Please verify:
- Recipient name;
- Street information;
- Building or unit information;
- City;
- Postal code; and
- Other delivery details.
If an error is identified, contact info@chuakoo.shop immediately.
Once an order has entered fulfilment or been dispatched, we may be unable to change the delivery address.
Address Changes
For security reasons, substantial address changes may require verification.
We reserve the right to decline a requested change where we reasonably believe it creates fraud, security or delivery risks.
If an address cannot be changed and the parcel is returned, the matter will be handled according to applicable law and our Return and Refund Policy.
Failed Delivery Attempts
A carrier may make one or more delivery attempts or provide instructions for collection.
Customers are responsible for reviewing carrier notices and taking reasonable steps to receive or collect their parcels.
A parcel returned because it was not collected will be handled in accordance with applicable law and the circumstances of the order.
Refused Deliveries
Simply refusing a parcel does not necessarily satisfy the legal requirements for communicating cancellation.
Customers who wish to cancel a qualifying order should notify:
clearly and within the applicable cancellation period.
Lost Parcels
If tracking information indicates that a parcel may be lost, contact info@chuakoo.shop.
We may investigate the shipment with the carrier or fulfilment provider.
Customers may be asked to provide reasonable information required for the investigation.
If a parcel is confirmed as lost before valid delivery, we will provide an appropriate remedy consistent with applicable law.
Parcels Marked Delivered but Not Received
If tracking shows "delivered" but you cannot locate the parcel, please:
- Check the delivery location;
- Check with household members;
- Check any safe-place location;
- Review carrier notifications; and
- Check with neighbours or building reception where appropriate.
If the parcel cannot be located, contact info@chuakoo.shop promptly.
We may request information necessary to investigate with the carrier.
Damaged Parcels
If a parcel arrives visibly damaged, photograph the packaging and product where reasonably possible and contact:
Please retain the packaging until we provide instructions.
Damage claims will be handled in accordance with our Return and Refund Policy and applicable consumer law.
Incorrect Items
If you receive an incorrect product, contact info@chuakoo.shop and provide your order number and information identifying the item received.
Where an incorrect product was supplied due to our error, we will provide an appropriate remedy.
Missing Products
Some orders are divided into multiple shipments.
Before reporting an item missing, please review available shipment confirmations and tracking references.
If a product remains missing after all parcels have been delivered, contact info@chuakoo.shop.
Delayed Orders
If your order has not arrived within the expected delivery timeframe, contact us so that we can review the available shipment information.
Where a delay becomes material, we will handle the order in accordance with applicable consumer legislation.
Nothing in this policy limits statutory rights concerning late delivery.
Cancellation Before Dispatch
If you wish to cancel an order before dispatch, contact us promptly at:
We will make reasonable efforts to process the request.
However, because fulfilment can begin quickly, cancellation before dispatch cannot always be guaranteed.
If cancellation cannot be completed before dispatch, applicable statutory cancellation rights may still be exercised after delivery where the law provides them.
Returns
Shipping and delivery terms are separate from the rules governing returns.
For change-of-mind cancellations and returns, customers should review our Return and Refund Policy.
Where the customer is responsible for the cost of a change-of-mind return, that responsibility will be explained in that policy and applied only where legally permitted.
Faulty or Incorrect Goods
Where goods are faulty, damaged, incorrect or otherwise non-conforming, applicable statutory rights remain unaffected.
Customers should contact info@chuakoo.shop rather than independently returning the product to an unconfirmed address.
Delivery Risk
Responsibility for goods during delivery will be determined in accordance with applicable law.
Nothing in this Shipping Policy transfers risk to a consumer earlier than permitted by law.
Events Outside Reasonable Control
We are not responsible for delay caused solely by circumstances outside our reasonable control where applicable law permits such limitation.
However, this provision does not remove statutory rights where a consumer is entitled to cancellation, refund or another remedy because goods are not delivered as required.
Changes to This Shipping Policy
We may update this Shipping Policy for future orders to reflect changes in shipping services, carriers, fulfilment procedures, legal requirements or business practices.
The policy applicable to an existing order will not be changed retrospectively in a way that removes rights already arising from that order.
Shipping Contact
For questions concerning an order, shipment, tracking information or delivery, contact:
chuakoo.shop
Email: info@chuakoo.shop
Standard Shipping Cost: Free
Estimated Delivery Time: 15–20 calendar days
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