Privacy policy

This Privacy Policy explains how chuakoo.shop collects, uses, stores, shares and otherwise processes personal information when individuals visit our website, communicate with us, create or use available website functionality, or purchase products through our online store.

For privacy questions, requests or concerns, contact:

Email: info@chuakoo.shop

References in this Privacy Policy to "chuakoo.shop", "we", "our" or "us" refer to the operator of the ecommerce store trading as chuakoo.shop.

We aim to process personal information responsibly and in accordance with applicable UK data-protection and privacy legislation, including the UK General Data Protection Regulation, the Data Protection Act 2018, applicable provisions of the Privacy and Electronic Communications Regulations 2003 and applicable amendments introduced by the Data (Use and Access) Act 2025.

Personal Information We May Collect

Depending on how you interact with chuakoo.shop, we may collect personal information including:

Contact Information

This may include your:

  • Name;
  • Email address;
  • Telephone information where provided;
  • Billing information;
  • Shipping or delivery information; and
  • Other contact details voluntarily provided to us.

Order and Transaction Information

This may include:

  • Products purchased;
  • Order number;
  • Order value;
  • Order history;
  • Currency;
  • Discounts;
  • Returns;
  • Refunds;
  • Delivery status;
  • Transaction-related records; and
  • Customer-service communications.

Payment Information

Payments may be processed using Shopify and compatible payment-service providers.

We may receive limited transaction information necessary to confirm or manage an order.

Full payment-card information may be processed directly by payment providers rather than stored directly by chuakoo.shop.

Device and Technical Information

When you use our website, certain technical information may be collected automatically, including:

  • Internet Protocol address;
  • Browser type;
  • Device type;
  • Operating system;
  • Device identifiers;
  • Referring pages;
  • Pages viewed;
  • Approximate location derived from technical information;
  • Dates and times of visits;
  • Website interactions; and
  • Cookie or similar technology identifiers.

Communications

When you contact us, we may retain information contained in your communication, including correspondence relating to customer support, orders, returns, refunds, complaints or privacy requests.

Sources of Personal Information

We may obtain personal information:

  • Directly from you;
  • Automatically through your interaction with our website;
  • Through Shopify;
  • Through payment processors;
  • Through delivery and fulfilment providers;
  • Through analytics or advertising services where lawfully used;
  • Through fraud-prevention or security services; and
  • From other service providers supporting our ecommerce operations.

Purposes for Which We Process Personal Information

We may process personal information for legitimate ecommerce and business purposes, including:

Processing Orders

We use relevant information to:

  • Accept and process orders;
  • Verify transactions;
  • Process payments;
  • Provide order confirmations;
  • Fulfil purchases;
  • Arrange delivery;
  • Provide shipment information; and
  • Handle cancellations, returns and refunds.

Customer Service

We may use information to respond to questions, investigate problems, resolve complaints, provide order support and communicate about customer-service matters.

Website Operation

We may use technical and usage information to provide website functionality, maintain shopping-cart functionality, remember preferences, troubleshoot technical problems and improve website performance.

Security and Fraud Prevention

We may process information to:

  • Protect customers;
  • Protect our website;
  • Detect suspicious transactions;
  • Prevent fraud;
  • Investigate misuse;
  • Enforce appropriate contractual terms; and
  • Maintain the security of our systems.

Legal and Regulatory Compliance

We may process or retain information where reasonably necessary to comply with:

  • Tax requirements;
  • Accounting obligations;
  • Consumer-protection obligations;
  • Legal claims;
  • Regulatory requirements;
  • Court orders; or
  • Other applicable laws.

Marketing

Where legally permitted, we may use contact information to send marketing communications.

Where consent is required, we will seek appropriate consent.

Individuals may unsubscribe from marketing communications at any time using an unsubscribe mechanism provided in the communication or by contacting info@chuakoo.shop.

Lawful Bases for Processing

Depending on the purpose and circumstances, we may rely on one or more lawful bases recognised under applicable UK data-protection law.

These may include:

Contract

We may process personal information when necessary to enter into or perform a contract with you, including processing and delivering an order.

Legal Obligation

We may process personal information where necessary to comply with legal obligations.

Legitimate Interests

We may process information where necessary for legitimate business interests, provided those interests are not overridden by your rights and freedoms.

Legitimate interests may include:

  • Maintaining website security;
  • Preventing fraud;
  • Improving customer service;
  • Protecting legal rights;
  • Managing business operations; and
  • Understanding website performance.

Consent

We may rely on consent where required, including for certain marketing communications and certain cookies or similar technologies.

Where processing is based on consent, you may withdraw that consent at any time, subject to applicable law.

Withdrawal does not affect processing that was lawful before consent was withdrawn.

Cookies and Similar Technologies

chuakoo.shop may use cookies, pixels, local storage and other storage or access technologies.

These technologies may support:

  • Shopping-cart functionality;
  • Checkout processes;
  • Account or session functions;
  • Security;
  • Fraud prevention;
  • User preferences;
  • Website performance;
  • Statistical measurement;
  • Analytics; and
  • Advertising or marketing where enabled.

The applicable consent requirement depends on the nature and purpose of the technology.

Certain technologies may be permitted without consent where a statutory exception applies, while other non-exempt technologies require an appropriate lawful consent mechanism.

Where consent is legally required, we aim to provide appropriate controls so that users can make choices regarding relevant technologies.

Shopify

Our store is hosted or supported using Shopify ecommerce technology.

Shopify may process personal information in connection with providing ecommerce infrastructure and related services.

Depending on the Shopify features enabled and the circumstances of the processing, information may be handled by Shopify and its affiliates in accordance with applicable contractual and privacy arrangements.

Customers should understand that ecommerce transactions may therefore involve both chuakoo.shop and third-party technology providers.

Service Providers

We may disclose appropriate personal information to service providers that help us operate the store.

These may include providers of:

  • Ecommerce infrastructure;
  • Website hosting;
  • Payments;
  • Fraud prevention;
  • Order processing;
  • Warehousing;
  • Fulfilment;
  • Shipping and delivery;
  • Customer support;
  • Email communications;
  • Analytics;
  • Marketing services;
  • Information technology; and
  • Professional services.

We aim to limit disclosures to information reasonably necessary for the relevant purpose.

Legal Disclosures

We may disclose information where we reasonably believe disclosure is necessary to:

  • Comply with applicable law;
  • Respond to a lawful request;
  • Protect our legal rights;
  • Protect customers or other persons;
  • Prevent or investigate fraud;
  • Enforce contractual terms; or
  • Establish, exercise or defend legal claims.

Business Transactions

If the business operating chuakoo.shop undergoes a merger, acquisition, restructuring, financing, sale of assets or similar business transaction, personal information may be transferred as part of that transaction where legally permitted.

Any such processing remains subject to applicable data-protection obligations.

International Transfers

Some service providers used in operating an ecommerce store may process information outside the United Kingdom.

Where UK data-protection law requires safeguards for an international transfer, appropriate mechanisms will be used where applicable.

These can include an applicable adequacy arrangement, contractual safeguards or another legally recognised transfer mechanism.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate legal, accounting, tax, security, fraud-prevention and dispute-resolution requirements.

The appropriate retention period depends on factors such as:

  • The type of information;
  • The purpose of processing;
  • Contractual obligations;
  • Applicable limitation periods;
  • Tax and accounting obligations;
  • Legal requirements;
  • Fraud-prevention needs; and
  • Whether a dispute or legal claim exists.

Information may be deleted, anonymised or securely retained when appropriate.

Data Security

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Customers should take appropriate precautions to protect their own accounts, passwords, devices and communications.

Your Data-Protection Rights

Subject to applicable UK law and relevant exemptions, individuals may have rights including:

  • The right to be informed about processing;
  • The right to request access to personal information;
  • The right to request correction of inaccurate or incomplete information;
  • The right to request erasure in certain circumstances;
  • The right to request restriction of processing in certain circumstances;
  • The right to object to certain processing;
  • The right to data portability where applicable;
  • The right to withdraw consent where processing is based on consent; and
  • Rights relating to certain automated decision-making and profiling.

Not every right applies in every circumstance.

To exercise an applicable right, contact:

info@chuakoo.shop

We may request reasonable information necessary to verify identity and protect personal information from unauthorised disclosure.

Right to Object to Direct Marketing

You have the right to object to the use of your personal information for direct marketing.

Where you object to direct marketing, we will stop processing your personal information for that purpose as required by law.

Automated Decision-Making

Certain ecommerce, payment or fraud-prevention services may use automated tools to evaluate transactions or detect potentially fraudulent activity.

Where automated decision-making produces legally or similarly significant effects and applicable law provides specific safeguards or rights, those safeguards will be respected.

Children

chuakoo.shop is intended as a general ecommerce service and is not designed to intentionally collect personal information from children who cannot lawfully enter into the relevant transaction or provide required information.

If you believe a child has provided personal information inappropriately, contact info@chuakoo.shop.

Third-Party Websites

Our website may contain links to external websites or services.

We are not responsible for the privacy practices of independent third parties.

Users should review the relevant privacy notices of external services before submitting personal information to them.

Complaints

If you have a concern about how we handle personal information, please contact:

info@chuakoo.shop

Individuals may also have the right to complain to the UK Information Commissioner's Office (ICO) regarding data-protection matters.

Changes to This Privacy Policy

We may update this Privacy Policy when reasonably necessary to reflect changes in our services, technology, legal requirements, regulatory guidance or business practices.

The revised policy will be published on chuakoo.shop with an updated revision date.

Where a material change requires additional notice or consent, we will take appropriate steps as required by applicable law.

Privacy Contact

For privacy requests, questions or concerns:

chuakoo.shop
Email: info@chuakoo.shop